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Technical support offered by MBS depends on the region. For North America (NA), support is available to both partners and customers who availed of the support plan. In Asia Pacific (AP), Europe, Middle East, and Africa (EMEA) though, support is only available to partners. Unfortunately, not every customer in North America can avail of support from their vendor. Some who opted not to renew their annual enhancement plans are orphaned from their vendors and do not receive free upgrades. If they need immediate support, they can contact the MBS Support Team directly but they are charged a higher premium. In this case, it is best to get support from partners such as Alba Spectrum Technologies or the like instead of directly from MBS. Below are some questions and answers that the MBS Support Team (Asia and EMEA) receive: Q1. Will Microsoft Great Plains run on operating systems other than Microsoft Windows? A1. Microsoft Great Plains was first developed to support both Microsoft and Mac operat...

In 1998 I started a small (miserably so) online business and had my first experience with selecting a hosting company. Back then it was really no big deal because mine was way too small a business to have many hosting needs and in those early times there was less competition amongst hosting companies. About all I was concerned about was having adequate storage space. Traffic wasn’t even an issue. Still, I ran into unexpected difficulties and soon learned that even very small businesses have to be concerned with more than just disk space. Support was the detail I hadn’t considered. That first experience soured me somewhat because I learned that it can be like pulling teeth to get support from a company that doesn’t take this aspect of business seriously. The company I first hosted with turned out to be located in someone’s home — a fact that was never divulged in the advertising. The man was nice enough, and he tried very hard to accommodate me as lon...

Microsoft Great Plains is becoming more and more popular and we see new purchases among midsize and large corporations, where, in our opinion, Microsoft SQL Server DB administrator position is a must. If you are database administrator and you are part of the decision making team, purchasing Microsoft Business Solutions Great Plains for your corporation, we would like to set your expectation on the level of SQL knowledge, skills and experience needed to support Microsoft Great Plains in-house o Data querying. Microsoft Great Plains has decent ReportWriter, which allows users to create and modify existing reports, however the recommended tool, and you will soon understand that if you need really challenging reports (Sales Commissions, Bill of Lading, Sales Order Status with Purchasing info, Regional Sales, etc.) – you need to deploy Crystal Reports or Crystal Enterprise. Crystal Report itself is usually based on the view or stored procedure. So – you should expect to be fa...