The Importance of Apology Letters in Business
If you’ve made a mistake in your business, a verbal apology is much more difficult than a written one. In a written apology, time can be taken to chose and pick words appropriate for the situation. A written apology gives time to the recipient as well to think about the situation and respond accordingly. If the business relationship is intimate, the approach has to be more romantic. References to the good times spent working or venturing in a project together may be included to suggest that it would be very foolish to terminate a relationship that both parties cherish. “I am sorry” letter in business preferably should be written by the owner of the company and best accompanied by small gifts. Even if the letter is a brief one, it must specify what the apology is for. The feeling of regret and repentance must be put across very clearly. Handwritten letters are said to work wonders in such cases. At times apologies need to be put across in a customer relationship as well...