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An efficient business is a successful business. And prosperity never leaves the door of an organization where time management is a foremost priority. Similarly, no business can afford to ignore the interests of their customers as this leads to loss of sales and revenue chances. And organizations where processes are not streamlined don’t rise beyond a bare minimum level. In a sense, we need to have a system in place that takes care of time, processes, customer relationships and business goals management. And this is where the utility of a CRM system becomes clear. This system, when implemented, makes businesses organized and keeps everything in sync with the requirement. The best part, a feature-rich CRM impacts business at every level or every process, be it tracking leads to tracking customers to boosting productivity to increasing profitability to initiating marketing to managing customer relationships etc. And based on the requirements, a business can choose the best. Not havin...

Microsoft recently (in September 2005) renamed its ERP product: Great Plains – Microsoft Dynamics GP, Navision – Microsoft Dynamics NAV, Axapta – Microsoft Dynamics AX, Solomon – Microsoft Dynamics SL, Microsoft CRM – Microsoft Dynamics CRM. The idea is probably nice – to unify future concordance product under Microsoft Dynamics name. There are multiple possibilities, however in getting all MRP systems merged into one Microsoft Dynamics and what should be taken as base and what should be phased out. We can not be judges – we will give you some facts for you to take into consideration. This article is planned as a first entry point to look “under the hood” of Microsoft ERP applications and probably compare the facts with the competition: SAP (especially SAP Business One if you are small or mid-size company or international branch of multinational corporation), Oracle E-Business Suite/Oracle Financials, also referred as Oracle Appl...

Microsoft Dynamics CRM 3.0 should be considered as very flexible, programmable and customizable CRM application, really it is a heaven for Microsoft .Net and SQL developers. In this small article we will give you highlights on the integration techniques. Special credits should be given Microsoft SQL Server cross-platform integration options, such as Linked Server. o Scenario. Your company has good-old-days Oracle-based business management system, such as cargo tracking in transportation industry. Now you want your sales people to be moved to MS CRM and from MS CRM you need the lookup screen to shipment tracking o Technique. You create linked server to Oracle database from your MS SQL Server, hosting Microsoft Dynamics CRM. Then you create distributed SQL query and insert it in your MS CRM SDK custom form. You integrate this custom form as MS CRM tab or menu for one of your MS CRM objects: Order, Quote, Invoice o Working Off-line. When your sales people are traveling, they can n...